Conversion
February 17, 2023
Dear valued Member,
I am excited to inform you of some important enhancements that are underway at Old West Federal Credit Union. For the first time in 30 years, we will complete a core conversion of our data processing system.
Our “core” or data processing system is what we use to process your account activity. This includes everything from your deposits, withdrawals, loan processing to all your other financial transactions. All are conducted through the core processing system.
The conversion is taking place after several years of research, examination and due diligence on the part of Old West’s leadership team. It will bring you better and more efficient products and services, comply with increasing regulatory requirements, and most importantly make sure we are bringing you the latest in safety, security and product availability.
Some of the enhancements you will experience are greatly improved monthly statements, more user-friendly mobile and online options, and additional ways to access your financial information.
During and after the core conversion, you can count on our commitment to you, our valued Member, for the excellent personalized service you expect and deserve. All the same, friendly faces you’re used to seeing in the branches will be serving you with new and exciting ways to help you with all your financial needs.
While the bulk of the conversion will take place behind the scenes, there will be times that it may impact some of the services you use. Our priority throughout the process is to communicate with you openly and frequently, ensuring you have access to all the information about the modifications as they occur.
The weekend of April 1st and 2nd is our scheduled conversion date, and while team members will be hard at work Monday, April 3, all Old West branches will be closed as we complete the enhancement.
Please know we are approaching this endeavor with attentiveness for your accounts and relationship. We will be providing answers for frequently asked questions, and team members are available throughout this process to answer any questions you may have. You can always stop by any Old West branch, call or email us at [email protected].
Also, you are always welcome to share your thoughts with me. My email is [email protected]
Thank you for your Membership and it is a privilege to serve you,
Ken Olson / President & CEO.
Systems Enhancement - Frequently Asked Questions
- Q: Will my account or member number change?
A: Your account number and member number will stay the same.
- Q: Can you pull up my credit report when viewing my account?
A: How and when we access your credit report will stay the same.
- Q: Will my online features and mobile app change?
A: Yes, we are updating our online and mobile app! They will be safer and faster with more features you count on and expect so you can jump in, take care of your business, and get on with your day. Also – The Online and Mobile App options will have the same functionality, meaning you don’t have to learn two new, different systems.
- Q: Will my Bill Pay change?
A: Your Bill Pay will be the same. All your Bill Pay features, including payees and transaction history will be available.
- Q: If I’m already approved for mobile deposit, will I have to start over on my approval limits?
A: Your limits you presently enjoy will be available to you, however you will have to re-install the new, improved app on your mobile device.
- Q: Will my debit card number change?
A: Your debit card number will be the same.
- Q: Will I have to get new checks?
A: Your checking account and information will remain the same. Any automatic payments, deposits, withdrawals, and so on, will remain the same. However, be sure to doublecheck your account after April 3, 2023, for these transactions.
- Q: Will I be able to see my checks online?
A: Any checks that cleared your account prior to 3.31.23 will not be accessible in your on-line or mobile app. However, Old West will retain and have access to your cleared checks and will gladly provide you with copies upon request.
- Q: Will my user ID and online password stay the same?
A: You may be required to change your User ID and password if it does not meet the new ID format. Your security is extremely important to us.
- Q: Will I need to do anything with my current mobile app?
A: Our mobile app will be an upgraded version of our current app. You will need to download the new OW mobile app after April 3, 2023, at either the Apple Store or Google Play Store.
- Q: Will I be able to use my debit card during the conversion?
A: You will be able to use your debit card, however there may be short interruptions to your transactions as we switch over that weekend of April 1st, 2nd and 3rd. Our goal is to avoid or minimize this temporary interruption.
- Q: Will we still have Kasasa accounts?
A: Yes. We will continue to offer our rewards and high interest checking and savings accounts.
- Q: Will my statements change?
A: Yes. Your statement will have a new, improved look, and we’re sure you will be impressed. Your statement will be awesome!
- Q: Is my personal information safe during the core enhancement?
A: Your personal data is safe and secure. All of our electronic systems are highly encrypted and protected.
- Are my funds safe and secure?
A: Your funds are safe and secure. You are fully insured by the National Credit Union
Association (NCUA) up to at least $250,000.
- Will I still get my dividends?
A: Yes! All dividends that have accrued on your account will be paid out as of March 31, 2023. Also, accrued Term Share Certificate dividends will be paid through March 31, 2023, even if your Term Share is not yet matured.
- Will my security code word change?
A: No – Your code word will be the same as you use now, unless you want to change it.
- I have a Gift or Travel card – will it still work?
A: Yes! Any Gift or Travel cards you purchased prior to the conversion will work as intended.